Shipping & Returns

Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery. Lottare will not be responsible for any misplaced or unclaimed parcels by the courier company.

DELIVERY FEE

• Lottare offers free local delivery within our services territory with order $300 or more.
• Lottare do not mark up shipping cost, customers pay all shipping fees at cost of the shipping.
• Customers must pay for Shipping Fee and 10% of the total order item value returned as re-stocking fees for all approved return orders.
• Customer can arrange your own shipping or freight pick up.

DELIVERY TIME

Orders can take up to 48 hours to be processed and shipped. Orders will arrive within 1 to 4 business days after processing normally.

We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.

COURIER SERVICE

Lottare will uses the following courier services for shipping/delivery:

• FedEx
• UPS
• USPS
• Freight
• Any other courier service preferred by Lottare or our customer.

Stone Products are delivered directly by Lottare through its own truck depending on the order quantity or for orders within the radius of 50-100.

The risk of loss for products purchased from us passes to you upon our delivery to the carrier and the Third-Party. Title for products purchased from us transfers to you upon payment for the products.

WHERE WE SHIP

We currently ship directly within the United States. We may charge extra for priority/fast shipping within U.S.

RETURNS/REFUNDS

For returns/refunds, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item of return must be as we sent it – without damages such as, but not limited to, stains, tears, or tampering. To make a return, you must email us first at lottare@live.com with the email subject ‘Return/Refund’ request and the details within 30 days from receiving the item.

If Lottare suspects that the Customer is making repeat returns, Lottare retains discretion and the right to deny or disapprove a return/refund request. Lottare also has the right to return the product back to the Customer if:

• It is damaged in any sort of way
• It is unusable
• There is suspicion of fraud on the return

RECEIVING AN INCORRECT ITEM WHICH YOU DID NOT ORDER

We aim to send you the correct order every time, however, we are all human and mistakes are inevitable. If we sent the wrong item, simply contact Customer Service or send us an email on lottare@live.com and we’ll make it right as quickly as possible.

CONTACT US

For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on lottare@live.com